Citizenserve Portal

The Village of Machesney Park’s Citizenserve portal is your all-inclusive online platform to submit and track inquiries, as well as apply and pay for residential building permits and business licenses. Use the links below to fulfill your request.

You will be prompted to log in or create an account on the Citizenserve portal. To submit an anonymous inquiry or concern, click “Register Now” and select “Anonymous” in the Registration Type drop-down menu. 

Note: You must create an account to apply for permits and licenses. Users may also track the progress of their requests with an account. 

Service Requests & Inquiries

Code Enforcement
& Zoning Concerns
General, Public Works,
& Public Safety Inquiries
Snow Plowing:
Mailbox Damage Form

Permitting & Licensing 

Apply & Pay: Permits Apply & Pay: Licenses

Miscellaneous Services

Search Permits